Why is My Closet and Outfits Section Empty?
If you’re finding that your Closet and Outfits section is empty, don’t worry! We’re here to help you resolve this issue and get your wardrobe organized in no time.
Please follow the steps below to address the situation:
(1.) Style Collection Requirement: The Interactive platform requires a Style Collection to populate your Closet with appropriate capsule wardrobe pieces and provide outfit formulas in the Outfits tab.
(2.) Confirm Style Collection Ownership: If you already own a Style Collection (also known as an outfit guide), we can assist you in adding it to your account. Please provide us with the order number or a screenshot of the item to help the process.
(3.) Purchase a Style Collection: If you haven’t purchased a Style Collection for use in the Interactive Platform, you can browse our available options here. Remember, you only need to purchase the digital package. As a bonus, you can use the code ADDFIRSTCOLLECTIONS for 40% off your first order of additional collections!
(4.) Recommended Style Collection: For a comprehensive experience within the Interactive Platform, we highly recommend starting with the Women’s Essentials Style Guide.
(5.) Smooth Checkout Process: During the checkout process, ensure that you use the same email address you use to log in to the Interactive platform. This ensures that the Style Collection unlocks automatically in your account.
After making the purchase, your Closet will generate the appropriate wardrobe pieces, and the Outfits tab will populate with outfit ideas.
Please reach out if you have questions!
If you encounter any difficulties or require further assistance, please don’t hesitate to reach out to our customer support! You can easily reach us by using the chat function located in the bottom corner of your screen. We’re here to help and ensure you have a seamless experience with our Interactive Platform.
Thank you for using our Interactive Platform, and we look forward to helping you build a stylish and organized wardrobe!
