I get an error when trying to open the Interactive website from Outlook on my Android
If you’re encountering an error when trying to open the Interactive website from Outlook on your Android device, we’ve got a solution that might just do the trick. One of our customers shared a helpful workaround that you can try out.
Here’s what worked for them:
Right-Click and Copy Link
When you come across the link to launch the platform in your Outlook email, try right-clicking on it to copy the web link.
Open in Browser
Now, open your web browser on your Android device.
Paste the Link
Paste the copied link into the address bar of your browser.
Save to Homepage
Once the link is pasted, you can access the platform by saving it to your home screen (see Creating a Shortcut to the App). This way, you’ll have direct access without going through Outlook.
This workaround might help you bypass the error and get seamless access to our platform. If you face any further challenges or have questions, don’t hesitate to reach out to our support team.
You can easily get in touch by using the chat feature in the corner of your screen. We’re here to ensure you have a smooth and hassle-free experience with our platform on your Android device!
Still happening? Tap the menu (the three lines) at the top right of the app and tap Report a Bug or Request a Feature so we can look into it.
