Cancelling premium subscription: You may cancel your premium subscription at any time. Your access to premium features will be terminated at the end of your billing cycle and your account will return to Basic level features. Custom items you created during your Premium subscription including customized outfits, customized calendars, and items added to your closet will remain visible but you will no longer be able to customize items or add more items to your closet list without and active Premium subscription. You may request a cancellation by contacting hello@frumpfighters.com or using the link at the bottom of your invoice from Frump Fighters. Your uploaded outfits will be stored on your account should you choose to re-active premium.
Refunds: We offer a 30-day money-back guarantee on https://app.frumpfighters.com/ plans (Basic or Premium). You may also request a refund on collections (style guides) that you may purchase to access within the app, within 30 days of purchase of such products. Access to the materials and your app account will be revoked upon receiving a refund. Please note the exceptions below.
These products sold on special through ads are also not available for a refund:
- The Interactive Virtual Styling Platform
- The Style Guide with Interactive Account
- The Family Bundle with Interactive Account
Removal of data: You may request the closing of your app account and removal of any associated data at any time by contacting hello@frumpfighters.com. Note that when you cancel your subscription to the premium level you will still retain access to basic-level features. If you have questions, please contact our Customer Support team at hello@frumpfighters.com. Effective as of April 09, 2021. Updated October 25, 2022.